Order Policy

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Thank you for choosing to shop with us! We appreciate your support and want to ensure a smooth and enjoyable shopping experience for you. Please take a moment to review our store order policy outlined below.

Order Placement Process:

1. WeChat Group: Before placing an order, customers are recommended to join our WeChat group. This ensures access to exclusive discount codes.
2. Discount Code: Customers can utilize the discount code provided by the shop during the checkout process to apply any applicable discounts.
3. Checkout Instructions: It is essential to follow the checkout instructions provided on our website carefully. Any deviation may result in processing delays or errors in your order.
4. Payment Method: We accept Interac e-Transfer as the sole payment method. Credit card and PayPal payments will incur additional fees.
5. 24-hour Rule: For in-stock products, payment via Interac e-Transfer must be completed within 24 hours of purchase. Failure to do so will result in automatic order cancellation without notice.

Thank you for your cooperation, and happy shopping!

We understand that sometimes items may need to be returned or exchanged. Please review our return policy below:

1. Return Period: You have 14 days from the date of receipt to initiate a return. The merchandise must be in its original, re-sellable condition, with all tags and packaging intact.
2. Return Shipping fees: Customers are responsible for the cost of return shipping and any associated fees. Please ensure that the item is securely packaged and properly labeled before returning it to us.

Please note that failure to adhere to the return policy may result in delays or rejection of the return request.

If you have any questions or concerns regarding our store order policy or the return process, please don't hesitate to contact our customer service team for assistance.